My order hasn’t arrived?

If you’re still waiting for your order to arrive there are a few things you can check:

UK Delivery date– Orders sent within the UK normally take 1-2 working days to arrive after the shipping date. Sometimes they can take a little longer, so we do ask customers to allow up to 10 working days as Royal Mail will not consider an item lost until this time, see the following link Royal Mail’s policy for loss.

International delivery date– orders can take between 7-21 days and sometimes there can be a delay in customs, so you may find you will need to wait a few more days.

Delivery address– Have you entered your delivery address correctly? It’s always worth double-checking the address you entered was correct.

Check with your neighbours– Please ask your neighbours to see if they have your order as it may have been delivered to the incorrect address.

Deliveries to apartment blocks or offices– The delivery address is located in an apartment block or office, it may be worth checking at reception or similarly, with neighbours or colleagues